SHIPPING POLICY

We offer free shipping for of our retail customers if it’s shipped within the United States, however you have the option to select a faster shipping service for an additional fee.

Unfortunately, we do not offer free shipping for orders shipped outside of the United States or Internationally. We do ship to A.P.O/F.P.O. & P.O. Boxes within the United States.

Order Processing Times & Order Tracking

Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also track your order in My Account.

Pre-Authorization Holds

To ensure customers are charged for their purchase only when items are shipped, a preauthorization equal to the amount of the order will be applied to the credit/debit card used for the transaction at the time of order. Preauthorization is the common practice within the banking industry of authorizing electronic transactions done with credit/debit card and holding the balance as unavailable either until the merchant settles the transaction or the hold is removed. Depending on the cardholder’s banking institution, a preauthorized hold may initially appear as a charge. This bank hold is temporary, and only the actual charge will be applied to the card when the order is shipped.

Orders including multiple items may be shipped separately. Each individual shipment may have an additional preauthorization equal to the individual shipment value. Again, these holds are temporary and only the actual charge will be applied to the card when the order is shipped.

Please note, neither The CSL Group, Inc. nor its affiliate CSL Retail, LLC are able to release the bank's temporary hold on authorized funds and cannot be held responsible for the policies of the customer's banking institution regarding the holding of preauthorized funds. Preauthorization fund holds last for varying periods, depending on the issuing card company's policy. Should a concern arise regarding preauthorization, we strongly suggest contacting the issuing credit card company or bank directly.

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.