RETURNS & EXCHANGES
We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return the item(s) for a full item refund or exchange.
We accept returns or exchanges by Mail for up to 60-days after an item was purchased. Items must be unworn, in its original packaging, and accompanied by the Packing Slip or Order Invoice.
How to Return a Product by Mail
Simply mail your unworn merchandise in its original packaging along with your Packing Slip (or Order Invoice). You may want to choose a return shipping method that gives you the ability to track your return shipment.
Send the unworn merchandise in its original box with your Packing Slip to:
The CSL Retail LLC/Cslshoes Web Returns
The CSL Group, Inc., 19 West Street, Spring Valley, NY 10977
Original shipping charges are not refunded in the case of a return or exchange. Your purchase (less any shipping charges) will be refunded to your card within 2 business day of receipt.
For Retail customers with the United States, Cslshoes will email you a shipping label to return the Merchandise at no cost to you.
Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit.
Refunds are processed to include the amount you paid for the item(s) along with any sales tax which was charged at time of purchase.
For wholesale customers, Shipping fees cannot be reimbursed unless an item is defective/damaged or there was a fulfillment error. Please allow 1-2 billing cycles for these changes to appear on your card statement.
Damaged Product or Fulfillment Error
If you received a defective/damaged product or have an order fulfillment error, we will be happy to arrange and cover the cost of return shipping. Please contact Customer Service and we will provide you with a pre-paid USPS (or UPS or FedEx) return label and pick up arrangement instructions. To contact Customer Service, please email:
support@Cslshoes.com or call 845-694-6700, from 9am-5pm ET Monday to Friday.
Misplaced Order Invoice
If you have misplaced or deleted the original Order Invoice email, you may obtain a new copy by logging into My Account if you have a registered account. The Order Invoice reflects any discounts, shipping amounts, taxes, and original payment method details.
Outside the United States of America
Our Return policy is only for orders shipped with the United States of America, we offer no refunds for orders shipped outside of the USA.